The eNPS Model
The eNPS model provides your company with a valuable tool for measuring employee satisfaction and well-being. It starts by asking employees a simple question and giving them the opportunity to leave a comment:
“On a scale from 0-10, how likely is it that you would recommend our company as a workplace to relevant people in your network?”
Based on their answers, employees are categorized into three groups.
The eNPS results by Category
Dividing respondents into categories makes it easy and measurable to identify the organization’s strengths and areas for development. You gain an overview through easy-to-understand graphs and summary visuals.
eNPS loyalty categories
Promoters (9 and 10) are considered satisfied and committed.
Passives (7 and 8) are considered satisfied but may be tempted by another job offer (possibly salary)
Detractors (6 to 0) are considered dissatisfied and likely to leave
How to calculate the eNPS score
eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
A high eNPS score indicates that more employees are happy and satisfied and would recommend the company as a workplace to relevant people in their network, while a low eNPS score indicates that more employees are unhappy and dissatisfied and will not recommend the company as a workplace to their network.
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