If you work in sales, NPS gives you valuable insight into your customers’ satisfaction and loyalty. In the sale, you can e.g. use the NPS tool to:
NPS equips your sales department better to realize the potential of the customer platform. You can sell more to loyal customers and get important input on critical and disloyal customers so that you can target the sales efforts much better. Get inspiration on how NPS can help you if you work with sales here.
NPS gives you insight into the degree of satisfaction and loyalty of your customers. Important input when you are preparing for a meeting with the customer and you are going for a resale. Should you focus on upselling or retention?
The preparation for a successful customer meeting can be very different. It depends on whether the customer has recently expressed a strong relation to your company or has memories of a bad experience in the back of the mind.
What proportion of the customer's purchase is placed with you? With NPS, your customers' loyalty becomes visible and it gives you both the opportunity to strengthen the cooperation and get a larger share of the customer's purchase.
Customers who have had a bad experience are likely to leave and will tell others about it. NPS gives you both knowledge of which customers it is and the opportunity to process their objection. This is a powerful tool when trying to keep the customer.
Loyal customers value other things more than a good price. For these customers, it is about a wide range of other conditions that are important. This may be more difficult for competitors to do something. NPS helps you identify these customers.
When you know your customers' experience and their assessment of the relation with your company, you will have a toolbox filled with input to complete the sale. This makes the sales task easier and the chance of success greater.
The CleverCXS solution provides Sales with insights into customer satisfaction and loyalty. This is a parameter that has a significant impact on sales opportunities and the ability to achieve better sales results
In sales management, you can use our solution to predict the likelihood of which customers you can potentially upsell to and which customers are at risk. This is crucial knowledge both for daily operations and when preparing budgets. CleverCXS will become your best “assistant” in sales.
At CleverInsight, we are happy to provide you and your sales department with a no-obligation online presentation of the CleverCXS system. You can request a presentation by using the “book meeting” function here on the page, or you can contact us by phone at +45 70 27 08 00 or via email at kontakt@cleverinsight.dk.
At CleverInsight, we have over 10 years of experience with NPS. Over the years, we have helped many companies understand and use NPS in their business.
In addition to offering our CleverInsight software solution, we also offer NPS consulting services. Our experience means that we can quickly and precisely guide your company on how NPS can be used in your sales department and, for that matter, in other departments in the company.
If you are interested in learning more about how measurements of customer loyalty, CXS, CSAT, and employee satisfaction & well-being can be implemented in your company, we are ready to provide you with a non-binding introduction. If you are already looking for a solution, we are of course also ready to present our user-friendly, Danish-developed system to you. Call, write, or book a meeting right away.