CSAT Management
If you’re in management, the index for your customers’ loyalty is an extremely relevant metric to focus on and a fantastic management tool. The loyalty rate provides insight into the level of loyalty of the customer platform as well as input on customers’ experiences of the company’s strengths and challenges. A “must” if you aim to create long-lasting loyal customer relationships.
Knowledge that your customers’ loyalty level can contribute includes
- Make customer loyalty directly measurable via relevant KPI
- Give unfiltered feedback from customer about their customer experience – Identifying strengths and possible improvements
- Make the customer experience a strategic and measurable focus area
- Make it possible to put economics on the degree of loyalty
- Strengthen customer focus across the entire organization
- Creates value in all company functions from sales, marketing to product development and HR
Strengthen management with CSAT and an increased customer loyalty level.
Get a concrete metric for your customers’ satisfaction and loyalty level. This is important qualitative input about customers’ experiences in contact with the company and a basis for strengthening your organization’s focus on customer experience. See more about how this knowledge as a method and system can assist you with the management task here.
The management task
Information about customers' loyalty levels supports your strategic planning and budgeting. Customers' views on the company's strengths and areas for development provide input for prioritizing long-term planning and investments.
Business development
Should you do more of what you are already doing, or is there potential to grow with new services or business areas? Use CleverCXS as a tool to gain direct input from your customers on new areas for growth.
The toolbox
CleverCXS can be used across multiple functions within your organization. It can help Sales to increase sales and prevent customer churn, Marketing to target campaigns more effectively, and HR to identify areas of employee well-being and more
The crystal ball
The CleverCXS solution is a whole platform of possibilities and much more than just a tool for measuring loyalty. The solution helps you set clear goals for the customer experience and provides the tools to monitor the progress your organization is making
The organization
CleverICXS as a management tool supports the organization's work in delivering a a good customer experience. One that makes the customer come back and recommend your company to their network.
When 1 + 1 becomes 3
It's possible to integrate CleverCXS with your other business systems (requires an open API). This can simplify workflows and help identify the economic value of customer loyalty
Intelligent software for management
Use data as the foundation for management decisions
Use CleverInsight as a management tool by systematizing the collection of customer feedback on their experiences. The communication loop is an excellent way to eliminate any uncertainty about what customers think while also allowing you to use their input as a valuable contribution to capturing new trends and setting the direction for managing the experience you want your customers to have.
Order a presentation
At CleverInsight, we are happy to provide you with a no-obligation presentation of the CleverCXS system. You can request a presentation by using the “book meeting” function here on the page, or you can contact us by phone at +45 70 27 08 00 or email at kontakt@cleverinsight.dk.
The communication circle
Understand how this knowledge can be used - Consulting
At CleverInsight, we have over 10 years of experience with CSAT and customer loyalty. Over the years, we have helped many companies understand and use this insight in their business.
In addition to offering our CleverInsight software solution, we and our partners also provide CSAT and customer loyalty consulting services. Our experience enables us to quickly and accurately guide your company on how this insight can create value both in management and in other departments of the company
Starting point in your management platform
As consultants, we always start with your company and your current situation. Together, we can identify the goals and methods that are right for you and that can support the management and any relevant departments. Additionally, we can contribute by analyzing the results and targeting your efforts. To get more out of your efforts and investments, have a talk with us and learn how increased CSAT and customer loyalty can help.
Contact CleverInsight
If you are interested in learning more about how measurements of customer loyalty, CXS, CSAT, and employee satisfaction & well-being can be implemented in your company, we are ready to provide you with a non-binding introduction. If you are already looking for a solution, we are of course also ready to present our user-friendly, Danish-developed system to you. Call, write, or book a meeting right away.