CSAT Sales
If you work in sales, knowledge of your customers’ loyalty provides valuable insight into your customers’ attachment to the company. In sales, you can use this knowledge to:
- Sell more to loyal customers
- Retain critical customers longer
- Get valuable input about the customer's focus – price or perceived value
- Have better sales meetings - More targeted pitch
- Become more professional in conducting the sales task and win more orders
Boost sales with CSAT and knowledge of your customers' loyalty levels
CSAT better equips sales to realize the potential of the customer platform by selling more to your loyal customers and provides important input about critical and disloyal customers so you can target your sales efforts much more effectively. Get inspired on how CSAT can help you if you work in sales here
The sales task
CSAT gives you insight into the degree of satisfaction and loyalty of your customers. Important input when you are preparing for a meeting with the customer and you are going for a resale. Should you focus on upselling or retention?
The customer meeting
The preparation for a successful customer meeting can be very different. It depends on whether the customer has recently expressed a strong relation to your company or has memories of a bad experience in the back of the mind.
Realize the potential
What proportion of the customer's purchase is placed with you? With CSAT, your customers' loyalty becomes visible and it gives you both the opportunity to strengthen the cooperation and get a larger share of the customer's purchase.
Customer retention
Customers who have had a bad experience are likely to leave and will tell others about it. CSAT gives you both knowledge of which customers it is and the opportunity to process their objection. This is a powerful tool when trying to keep the customer.
Less focus on price
Loyal customers value other things more than a good price. For these customers, it is about a wide range of other conditions that are important. This may be more difficult for competitors to do something. CSAT helps you identify these customers.
Boost sales
When you know your customers' experience and their assessment of the relation with your company, you will have a toolbox filled with input to complete the sale. This makes the sales task easier and the chance of success greater.
A smart solution for sales departments
The CleverCXS solution provides Sales with insights into customer satisfaction and loyalty. This is a parameter that has a significant impact on sales opportunities and the ability to achieve better sales results
Use of loyalty data in the sales department
Order a presentation
At CleverInsight, we are happy to provide you and your sales department with a no-obligation online presentation of the CleverCXS system. You can request a presentation by using the “book meeting” function here on the page, or you can contact us by phone at +45 70 27 08 00 or via email at kontakt@cleverinsight.dk.
Share of Wallet
Understand how knowledge of customer loyalty can be used – Consulting
At CleverInsight, we have over 10 years of experience with CSAT and customer loyalty. Over the years, we have helped many companies understand and utilize this insight in their business
Consulting services
In addition to offering our CleverInsight software solution, we and our partners also provide CSAT and customer loyalty consulting services. Our experience enables us to quickly and accurately guide your company on how this insight can create value both in management and across other departments of the company.
Starting point in your sales task
Contact CleverInsight
If you are interested in learning more about how measurements of customer loyalty, CXS, CSAT, and employee satisfaction & well-being can be implemented in your company, we are ready to provide you with a non-binding introduction. If you are already looking for a solution, we are of course also ready to present our user-friendly, Danish-developed system to you. Call, write, or book a meeting right away.