CSAT Product Development
If you are responsible for your company’s product development, you can advantageously use CSAT as a channel for customers’ voices to identify areas for improvement and their desires for new features. This input can help you develop new products and services that address your customers’ challenges and needs.
- Market-based insight into which functions and characteristics are desired
- A better prioritization of development resources
- Easy A/B measurements during the test phase
- Involvement of customers which strengthens the customer relation
CSAT and product development
CSAT gives you an easy and effective opportunity to listen to your customers’ wishes for the future before you spend resources on developing new products and services. See more about how CSAT can help you with new developments here.
What customers want
Use CSAT in the innovation process by involving customers and understanding their wishes and needs and meet customers requirements and expectations.
Should it be red or blue?
Should you do more of what you do or is there potential for growth with new business areas or services? Use CSAT as a tool to get your customers' input.
Priority
CSAT can help you prioritize functions and features in new products and services. All this is done on the based on customer feedback. Hereby the possibility of error is minimized.
Faster insights
With CSAT, you get a channel to quickly and easily gain insights into the market. Learn how the market accepts new products and how you can adapt to market demands.
A/B testing before production
A/B testing can also help ensure you invest in the version that delivers the best results and meet customer experience. This leads to better customer satisfaction, loyalty and sales.
Increased loyalty
When you listen to your customers' feedback, customers will feel valued and respected. This can contribute to increased loyalty and customer satisfaction.
Customer feedback provides you with valuable insights into your customers' wants and needs.
Using Customer Feedback as a Voice to the Market
Overall, CleverCXS can help you develop products that better meet your customers’ needs, while also increasing customer loyalty and strengthening the connection between your customers and your business.
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Understand How CSAT Can Be Used – Consulting
At CleverInsight, we have over 10 years of experience with CSAT and customer loyalty. Over the years, we have helped many companies understand and utilize this insight in their business
Consulting services
In addition to offering our CleverInsight software solution, we and our partners also provide CSAT and customer loyalty consulting services. Our experience enables us to quickly and accurately guide your company on how this insight can create value both in management and across other departments of the company.
Starting point in your product development
As consultants, we always start with your company and your desires to use the customer platform’s input for improvements to existing or new products. Together, we can define various goals that CSAT can help you achieve in your product development. Furthermore, through ongoing consultations, we can help analyze the results and assist you in targeting your development of new services and products. To minimize the costs of bringing new products to market, talk to us and learn how CleverInsight CSAT can help.
Contact CleverInsight
If you are interested in learning more about how measurements of customer loyalty, CXS, CSAT, and employee satisfaction & well-being can be implemented in your company, we are ready to provide you with a non-binding introduction. If you are already looking for a solution, we are of course also ready to present our user-friendly, Danish-developed system to you. Call, write, or book a meeting right away.