CleverInsight offers a smart Danish-developed software for measuring your customers’ satisfaction and loyalty. Easily get started with measuring customer satisfaction and use our CleverCXS software solution to improve your customers’ satisfaction and loyalty. Here’s how you do it:
At CleverInsight, we don’t just sell software for measuring customer loyalty, CSAT, and employee satisfaction; we also assist you with setup and understanding the results. This enables you to improve your customer’s satisfaction and loyalty.
We already have many standard integrations that make it easy to set up our CleverInsight software. We can probably also develop an integration for your system if we do not have it yet.
Understand the results of your loyalty surveys. It is important that your business incorporates an understanding of how to read loyalty measurements, so you can take action.
Started asking your customers if they would recommend your company to family and friends. This gives you a unique insight into your customers' experience.
Taking action on the results of your surveys is crucial for realizing the potential of using the CleverCXS solution and thereby improving customer loyalty in your business.
Every time you ask a customer a loyalty question, you measure the strength of your customers' relationship to your business and thus the degree of their loyalty.
The relationship with your customers can change over time. Therefore, it is important that you continuously ask your customers about their perception of the collaboration
The CleverCXS software can help your business gain important insights and knowledge about customer satisfaction and loyalty. By actively using the collected data, you can improve the customer experience and increase your company’s success in both the short and long term.
The use of the CleverCXS software and the method itself can be advantageously implemented across many functions within a company. Crucially, the focus on customer satisfaction and loyalty needs to be anchored within the company and integrated into employee behaviors and business operations. There are many significant advantages to CleverCXS, which most departments in a company can use constructively to create improved customer experiences. All of this contributes to greater employee engagement and ultimately a more successful company. constructively to create improved customer experience. It all ultimately helps ensure the company’s success and creates greater earnings.
See examples of how CleverInsight is used in different department of a company.
Anchor customer focus in the culture. Already after the first customer contact, the company's reputation is in the customer's hands. Design the desired customer experience and ensure that it is also what the customers experience. Get the customers' unfiltered feedback and move the management desion-making basis from gut feeling to a data-based basis.
Increase the effect of the marketing effort. Use the insight into customer loyalty directly in your marketing and create better results from your marketing with focused communication targeting the customer's degree of loyalty. Activate satisfied and loyal customers to contribute to the company's positive reputation.
What do your end customers think and say about your products? If there are many layers between the end customer and product development, CleverCXS gives you unfiltered access to input about the end customer's experiences with your products. This provides you with direct access to a valuable user panel of end users.
Prioritize sales resources optimally. Loyal customers are customers longer and buy more. You can e.g. start with identifying the loyal customers' potential. Furthermore find new ways to move disloyal customers to become more loyal. Your sales department can do this before focusing on new sales.
Committed employees provide a better customer experience. The customers' feedback gives the employees invaluable and unfiltered knowledge about the customer experience they create and the basis for committed efforts. Ongoing well-being measurements provide insight into the organisation's status and development.
Identify the value on customer loyalty. Quantify the financial gain from investing in increased customer loyalty. The proven increased earnings based on greater customer loyalty justify the efforts and investments.
