CleverInsight

Get started with CleverCXS to measure your customers' loyalty

At CleverInsight, we don’t just sell software for measuring customer loyalty, CSAT, and employee satisfaction; we also assist you with setup and understanding the results. This enables you to improve your customer’s satisfaction and loyalty.

Setup of CleverInsight - NPS software solution

Setup

We already have many standard integrations that make it easy to set up our CleverInsight software. We can probably also develop an integration for your system if we do not have it yet.

Understand the NPS score and performance of your NPS data

Understand

Understand the results of your loyalty surveys. It is important that your business incorporates an understanding of how to read loyalty measurements, so you can take action.

Ask NPS question icon - Ask customers about the customer experience

Ask

Started asking your customers if they would recommend your company to family and friends. This gives you a unique insight into your customers' experience.

Increase customer loyalty - Take action with an NPS solution

Action

Taking action on the results of your surveys is crucial for realizing the potential of using the CleverCXS solution and thereby improving customer loyalty in your business.

Measure the NPS score and get info about the customer experience and customer loyalty

Goal

Every time you ask a customer a loyalty question, you measure the strength of your customers' relationship to your business and thus the degree of their loyalty.

Repeat the CleverInsight measurement, analysis and take action

Repeat

The relation with your customers can change over time. Therefore it is important to regularly ask customers about their perception of your company. Repeat the analysis of NPS data and take action.

Net Promoter Score as a system and method

The Net Promoter Score is a quick and easy tool that can be used to measure your customers’ satisfaction and loyalty. It works by asking customers a simple question:

“On a scale of 0-10, how likely is it that you would recommend our product/service to a friend, family or colleague?”

The NPS scale shows the likelihood of getting recommendations

Based on their answers, customers are categorized into one of three groups:

Promoters – Satisfied and loyal customers who will most often recommend your company

Passives – Satisfied but often disloyal customers who are easily tempted by a good offer from others

Detractors – Disaffected and disloyal who will recommend your company to their network

It's easy to calculate your Net Promoter Score

Your score is calculated by subtracting the percentage of Detractors from the percentage of Promoters. You can read more about the NPS method here.

Book a meeting if you want to learn more about CleverCXS

You can book a completely non-binding presentation of the CleverInsight software. Do not wait but book a meeting in the calendar right away or send us a message and we will get back to you.

CleverInsight - NPS software dashboard
Use NPS and get better results for the company

Use CleverCXS software to reach new goals.

Focus on creating results

The CleverCXS software can help your business gain important insights and knowledge about customer satisfaction and loyalty. By actively using the collected data, you can improve the customer experience and increase your company’s success in both the short and long term.

Find answers in customer feedback

 

Insight into your customers’ satisfaction and loyalty provides you with very valuable feedback that you can respond to quickly. One of the major advantages of using CleverCXS over other forms of customer surveys is that in the same system, you can both measure your customers’ satisfaction and loyalty and it is easy and straightforward to measure, create an overview, and take action on the results

Anchor customer loyalty as a KPI and KBI in the company.

The use of the CleverCXS software and the method itself can be advantageously implemented across many functions within a company. Crucially, the focus on customer satisfaction and loyalty needs to be anchored within the company and integrated into employee behaviors and business operations. There are many significant advantages to CleverCXS, which most departments in a company can use constructively to create improved customer experiences. All of this contributes to greater employee engagement and ultimately a more successful company. constructively to create improved customer experience. It all ultimately helps ensure the company’s success and creates greater earnings.

CleverCXS is a strategic toolkit.

See examples of how CleverInsight is used in different department of a company.

Management

Anchor customer focus in the culture. Already after the first customer contact, the company's reputation is in the customer's hands. Design the desired customer experience and ensure that it is also what the customers experience. Get the customers' unfiltered feedback and move the management desion-making basis from gut feeling to a data-based basis.

NPS software system for management

Marketing

Increase the effect of the marketing effort. Use the insight into customer loyalty directly in your marketing and create better results from your marketing with focused communication targeting the customer's degree of loyalty. Activate satisfied and loyal customers to contribute to the company's positive reputation.

Use CleverInsight software in the marketing department

Product Development

What do your end customers think and say about your products? If there are many layers between the end customer and product development, CleverCXS gives you unfiltered access to input about the end customer's experiences with your products. This provides you with direct access to a valuable user panel of end users.

NPS measurement for product development - CleverInsight

Sales

Prioritize sales resources optimally. Loyal customers are customers longer and buy more. You can e.g. start with identifying the loyal customers' potential. Furthermore find new ways to move disloyal customers to become more loyal. Your sales department can do this before focusing on new sales.

NPS solution for the sales department

HR

Committed employees provide a better customer experience. The customers' feedback gives the employees invaluable and unfiltered knowledge about the customer experience they create and the basis for committed efforts. Ongoing well-being measurements provide insight into the organisation's status and development.

eNPS solution for the HR department - CleverInsight

Finance

Put an amount on your customer loyalty. Calculate the financial gain by investing in increased customer loyalty. The proven increased earnings based on greater customer loyalty justify the efforts and investments. The finance department can have great benefits of using a NPS solution.

The finance department can use NPS software

Contact CleverInsight

 

If you are interested in learning more about how measurements of customer loyalty, CXS, CSAT, and employee satisfaction & well-being can be implemented in your company, we are ready to provide you with a non-binding introduction. If you are already looking for a solution, we are of course also ready to present our user-friendly, Danish-developed system to you. Call, write, or book a meeting right away.